215 Mushroom Blvd, Bldg 18
Rochester NY 14623
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15:07 18 Dec 17
Great Customer Service. Nathan was on time, polite and professional. Since replacing the batteries took very little time he also lubricated the chain and tightened the folding seat for the same price. I will use him again.
21:02 21 Dec 17
We had a wonderful experience with Mission Access! They installed a black aluminum ramp this summer to make our home more accessible for friends and family who are elderly or have physical challenges. We are very pleased with the quality of the ramp & the purchasing & installation experiences! Nathan, our contact at Mission Access, was friendly, thorough, and prompt, & provided an excellent customer experience. We would highly recommend Mission Access for anyone who is looking for great customer service & a great product!
02:02 12 Jan 18
We appreciated working with Mission Access very much to get their help in installing a wheelchair ramp for my dad at my parents house in Ithaca, NY. Because the need came up suddenly, Nathan and Derek were able to get us in the schedule quickly, visit to size up the ramp that would be needed, and have it custom made and delivered. I appreciated that we had the option to rent rather than buy the unit, and when our use was finished they promptly removed it. Most of all, this project came up at a difficult time for our family as my dad had fallen into poor health, and what really came across was Nathan's compassion and caring.
22:07 06 Feb 18
Bought a Bruno exterior stair lift last summer. It's great , works in the worst snows.I needed it by a particular date. I think it was within 2 weeks and Nathan got it installed in time for the appointment. I was very pleased with Nathan's knowledge of his product and the timelyness of the installation.
01:52 05 Mar 18
They went above and beyond to get the ramp in quickly. It works great and the snow is easily removed. I thank Nathan for all of his efforts!
11:47 10 Apr 18
My brother has Cerebral Palsy and is confined to a wheelchair. Mission Access helped turn his home into a Smart Home so he can have easier access to a number of things in his home. Jonathan and Mission Access listened to him and treated him with respect and care. Forever grateful.
20:40 19 Apr 18
Nathan was great to deal with when we ordered two stairs. He was very responsive, always respectful and overall a true professional. We were treated very well by him and his coworker Bruce. My family is very pleased. Such professionalism gives us much comfort.
01:29 12 May 18
The People @ Mission Acsess are Awsome! They took the time to listen and teach me about the technology in my home. I am confined to a wheelchair so the tech stuff has been a great help around the house. I am great full for the caring approach Johnathan and his team took with me, and am excited to continue with them in the future! They have made my life a lot easier! Highly Recommend!❤️❤️
21:00 01 Jun 18
What a great experience we had with a reliable company!! We were in an urgent situation to get my family member's home accessible with two stairlifts. I contacted Jonathan Walters at Mission Access and was able to receive an assessment, quote and installation quickly. This was the only way she would be able to stay in her own home safely, which was very important to her, but as a Registered Nurse, even more important to me. Derrick did our installation and was polite, professional, and knowledgeable, he did a fantastic job and it works seamlessly . I highly recommend Mission Access to anyone in need of a safe solution, to keep family members in their own home.
23:25 27 Dec 18
Matt and Alex came out today to replace batteries on my dead stair lift. After carefully listening to the history, they did extensive troubleshooting and discovered the charging system was not operating properly. In addition to the charger and batteries they noticed some previous work on the lift that was done not up to their standards. They proceeded to take the thing apart and repair all of the previous mess. I can't give a high enough recommendation to these two very knowledgeable and conscientious gentlemen. I wouldn't hesitate to recommend their services and I won't hesitate to call them whenever I have a need. They are the best! Matt and Alex should teach classes on excellent customer service!!
02:45 06 Jan 19
We were in a bind to find a way to get me home from transitional care rehab. The problem was I could not bear weight on my leg with a broken femur. I could not get up the 7 steps in our house. We called Jonathan Walters and gave us a great rental price compared to another company. The best part is that they installed it the next day. The installers were very meticulous and very professional.This is a great company. Mike & Louise Metzger
18:46 31 May 19
Matt is fantastic.
12:32 01 Jun 19
Very professional. Stairs were in within a few days of contacting Missionl Everything was well explained and installers were great to work with. They treated our historic home with great respect.
14:55 01 Jul 19
My entire experience with Mission Access was excellent. I got the idea in my head to replace our decaying front deck with a ramp so my nephew who has mobility issues can visit more easily. Matt came and took measurements in 2 feet of snow and gave me a couple quotes and answered all my questions. Of course we had to tear the deck down, and after a busy spring, Matt came over and remeasured and checked against our initial specifications. We made a few tweaks and Matt even saved us money buy offering us some used parts. The install was quick and easy. Everyone at Mission Access is so incredibly helpful, knowledgeable, and patient!
23:30 14 Aug 19
Quality work, outstanding customer service, and quick turnaround times. We had a wonderful experience with Mission Access and will continue to use them in the future. Would highly recommend. Everyone we spoke to was wonderful and the customer service was outstanding. They came out to our house multiple times (at our request) to help us weigh our options and choose the best solutions for our home. Mission installed a metal outdoor ramp, installed a stair lift, handled our bathroom remodel, and advised us on and installed bars and hand rails.
00:10 14 Jan 20
Horrible customer service. Absolutely would not recommend this company. They make agreements with customers and break the contract.